OLADELE SHALOM

Customer Care & Sales Professional

Kubwa, NG.

About

Motivated and detail-oriented graduate with a Bachelor's Degree in Human Anatomy, seeking a Customer Care/Call Center role to leverage proven communication, problem-solving, and interpersonal skills. Adept at managing high-volume customer engagements, resolving complaints, and consistently exceeding sales targets in fast-paced environments, I am committed to enhancing customer satisfaction and driving business growth.

Work

Parka Technologies (Watu)

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Sales and Marketing Agent

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Summary

Spearheaded the promotion and sale of smartphones and mobile devices, consistently achieving sales targets and fostering strong customer relationships.

Highlights

Consistently met and exceeded sales targets for smartphones and mobile devices through effective product promotion.

Provided comprehensive product information and tailored recommendations, resulting in increased customer satisfaction and informed purchasing decisions.

Cultivated and maintained robust customer relationships through exceptional service and proactive after-sales support.

Generated new sales leads via direct marketing and proactive customer engagement, expanding market reach and revenue opportunities.

Brano High School

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Biology Teacher

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Summary

Educated students on complex biological concepts, fostering improved understanding and engagement while effectively managing classroom dynamics.

Highlights

Communicated complex biological information clearly, leading to demonstrable improvements in student comprehension and active engagement.

Effectively managed diverse classroom interactions, creating a positive and productive learning environment for all students.

Resolved student concerns and conflicts promptly and effectively, ensuring a supportive and respectful educational setting.

LG Warehouse

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Sales Representative

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Summary

Managed high-volume customer interactions, resolving inquiries and providing product information to facilitate informed purchasing decisions.

Highlights

Handled over 50 customer interactions daily, consistently resolving inquiries and ensuring high levels of customer satisfaction.

Provided comprehensive product information and expert guidance, empowering customers to make informed purchasing decisions.

Maintained meticulous customer and sales records, ensuring data accuracy and contributing to efficient operational workflows.

Airtel Telecommunication

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Sales Representative

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Summary

Assisted customers with inquiries and service issues, building positive relationships, and consistently achieving sales targets.

Highlights

Assisted numerous customers daily with inquiries, complaints, and service-related issues, ensuring prompt and effective resolutions.

Cultivated positive relationships with customers, significantly encouraging repeat business and fostering brand loyalty.

Consistently achieved and surpassed monthly sales targets while upholding stringent high service standards.

Volunteer

Corps Member

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NYSC

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Provided critical administrative support and managed documentation processes, ensuring accuracy and efficiency.

Highlights

Provided effective administrative support, streamlining documentation processes for enhanced efficiency.

Managed data entry tasks with high accuracy and meticulous attention to detail, ensuring data integrity for critical operations.

Education

Ambrose Ali University

Ekpoma, Edo State, Nigeria
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Bachelor's Degree Human Anatomy

Languages

English

Certificates

Microsoft Office Suite (Word, Excel, PowerPoint) – Entry Level

Unknown

National Youth Service Corps (NYSC)

National Youth Service Corps

Basic Laboratory Techniques – Entry Level

Unknown

Health and Safety Awareness

Coursera

Skills

Customer Service

Customer Service & Support, Complaint Resolution, Customer Relationship Management, After-sales Support, Customer Satisfaction.

Communication

Call Handling, Active Listening, Interpersonal Skills, Professionalism, Verbal Communication.

Problem Solving

Problem Solving, Complaint Resolution, Inquiry Resolution.

Sales & Marketing

Sales Targets, Product Promotion, Lead Generation, Direct Marketing, Product Information, Sales Records.

Administrative Support

Data Entry, Documentation Processes, Record Keeping, Time Management, Multitasking.

Technical Proficiency

Microsoft Office Proficiency, Word, Excel, PowerPoint, CRM Tools.